Finding Success in Growing with Our Partner Merchants

When it comes to customer retention and engagement, ZAP has become a key player in the industry, not just by providing top-notch loyalty solutions, but also by fostering strong partnerships with merchants. This collaborative approach has propelled both ZAP and its partner merchants toward success. Here’s a closer look at how ZAP has grown alongside its partner merchants (so far). 

Collaborative Growth

ZAP celebrates its growth and success in seeing partners thrive and their customers satisfied. By working closely with these businesses, ZAP creates customized loyalty solutions that address specific needs and customer expectations. This tailored approach ensures that the programs and platforms aren’t just effective, but are also aligned with the brand’s identity and goals. 

Here are some of the stories of our partner merchants who have found success with ZAP:

1. Chatime Philippines

Chatime Philippines wanted to increase the number of customers taking advantage of its loyalty card, but they also needed a system that was easier to manage. Once ZAP integrated a mobile number-based loyalty program into their POS, Chatime’s loyalty card usage went up to 80%, and it was recognized for this improvement among its international partners. 

2. Kamiseta Skin Clinic

During the pandemic, several business operations, especially those that required face-to-face interactions, were impacted by the health guidelines and restrictions. Navigating the market post-pandemic also proved to be a challenge for businesses, like Kamiseta Skin Clinic. As they thought about how to rebuild their consumer base, ZAP Loyalty was the solution.

A ZAP Loyalty Program was seamlessly integrated into their current operations in just two weeks with the documents, setup, installation, and training expertly led by ZAP. Through this, Kamiseta Skin was able to achieve its goals with the program, including: (1) a nearly-200% improvement in loyalty transaction amounts, (2) a 38% increase on average in member transactions, (3) almost 50% increase in new membership sign-ups.

3. Nature Republic

After 10 years of being a well-loved brand, Nature Republic wanted to shake things up and excite its customers once again, but it needed a way to get to know its customers first, which is where ZAP came in. With this collaboration, a customized loyalty program with an easily accessible customer database—and an additional suite of features—was created for Nature Republic. The data gathered from its customers then became the basis for effective promotions and communications. The new system gave a competitive advantage as it allowed Nature Republic to cultivate a more meaningful and personal relationship with its customers and inspired loyalty.

4. PTT Group

The PTT Group was looking to further expand its reach into Southeast Asia and it had its sights set on conquering the Philippine market. But, PTT Group had to introduce itself first. With all the well-established competitors, the PTT Group needed to strengthen its brand awareness first, which ZAP was able to help with. 

Once ZAP created a loyalty program for the PTT Group, branches saw a 200% surge in customer visits and a 65,754% increase in redeemed points after just two months. The program also gave the PTT Group a live view of each branch’s performance, so it could monitor all of its operations at once. PTT Group left its mark in Thailand and is well on its way to doing the same in the Philippines.

5. LEGO 

LEGO has long established itself as a leader in the toy industry, but this hasn’t stopped it from continuously innovating products and consumer experiences. To help it keep up in this digital age, LEGO was looking for a way to boost customer retention and attract even more new customers. 

ZAP’s loyalty program was the cost-effective solution to achieving both of these goals. Customers enjoyed the perks that came with their LEGO membership, which brought about a 3,691% increase in visits, a 2,310% increase in membership sign-ups, and a 3,280% increase in member transactions. LEGO was able to solidify its customer relationships, while improving revenue; it was a win-win!

Create a customized program with ZAP today and watch your business grow. You’ll be able to streamline operations, establish a loyal customer base, and achieve your all business goals in a ZAP.

Which ZAP Product is the Best for You?

In today’s competitive market, businesses need more than just a catchy headline to make them stand out and attract customers. Building relationships with customers is now more important than ever; it’s become a vital part of business strategies, helping to retain customers while bringing in new business. 

ZAP, a leading provider of loyalty solutions, offers a variety of products to help businesses meet, reach, and provide for their customers. Whether you’re a small business owner or a manager of a large enterprise, choosing the right ZAP product will not only improve business, but will make your customers happier as well. Let’s work together to find the right ZAP solution for your business: 

ZAP Loyalty

ZAP Loyalty is the ultimate solution for businesses that want to build a lasting relationship with their customers. The platform provides merchants with a suite of features that allows them to connect with their customers with a customizable and fully-branded loyalty program. They can easily stay on top of their customer database, gather consumer insights, and reward customers with multi-tiered membership programs and perks. The best part about ZAP Loyalty is that it seamlessly integrates with existing business ecosystems through an application, a website, or a POS system. With ZAP Loyalty, you’ll be able to create sustainable growth and lasting relationships with customers at your convenience. 

ZAP Reservations

ZAP Reservations is the latest solution from ZAP to streamline business operations and customer experiences. The platform is optimized for restaurants to effortlessly and efficiently manage their bookings and address customer inquiries all while offering a quality dining experience. ZAP Reservations also offers customers a convenient and seamless booking experience that allows them to check real-time availability, flexibly create reservations, and stay in the loop on their reservation. With its intuitive features and user-friendly interface, ZAP Reservations sets the standard for restaurant reservation management software that both businesses and customers will enjoy.

Elevating your business begins with choosing the right ZAP product depending on your business type, size, goals, and customer base. When you align the product with your business, you’ll be able to effectively maximize its benefits to foster stronger and more profitable customer relationships.

5 Best Tips SMEs Can Learn from ZAP

Starting your own business is no walk in the park—and ZAP knows this firsthand. We’ve experienced several ups and downs on our journey to becoming the go-to provider of loyalty programs nationwide. Over the past 12 years in the rewards game, we’ve picked up some real gems of wisdom that have helped us form meaningful connections with our 1,000 partner merchants.

These insights have become the bedrock of our growth. We at ZAP believe that by nurturing these aspects, small and medium-sized enterprises (SMEs) can also establish a solid foundation for growth and resilience, allowing them to confidently take risks while remaining stable. We’re still learning along the way, but we hope that these insights can offer some guidance and inspiration for others on their journey to success:

1. Listen to Your Customers

Understanding your customers is crucial for engaging with them and nurturing a solid relationship. For us at ZAP, this means getting to know our partner businesses inside out and painting a clear picture of the customers they serve. 

We know that to whip up a top-notch customer rewards program, we have to dive deep into what our partner merchants need and how they aspire to grow. By understanding their size and how they operate, we can craft loyalty programs that speak directly to their unique audience. 

By staying attuned to changing customer needs, we are also able to adapt our platform to continue delivering a smooth user experience. Balancing what our partner merchants need with their customers’ expectations isn’t just about making a great product; it’s about keeping everyone happy.

2. Have a Good Product

No flashy ads or PR stunts can make up for a lousy product. What we’ve learned from building ZAP is that a good product will always have these two characteristics: 1) it satisfies a need, and 2) it is easy to use. Following Rule #1 above is our litmus test for how well a product fills a gap in the market and how we can improve it.

3. Iterate a Lot

We’ve tweaked and tinkered with our customizable loyalty program countless times, even going through a program overhaul since we started in 2012. Through trial and error, we’ve learned not to fear making mistakes but to see them as stepping stones to growth.

4. Built Trust and Credibility

Building trust with clients is key. It means delivering on promises, being transparent, and always acting with integrity. These values build long-lasting relationships and get people talking about your brand for all the right reasons. And these positive word-of-mouth referrals go a long way – in fact, it’s what helped us grow our client base from 50 to 1,000 partner merchants and counting.

5. Make Use of the Data You Have

Using data to make decisions is gold. It helps us understand our business, how customers behave, and what’s happening in the market. Mastering data analytics tools lets us gather, analyze, and make smart decisions based on our findings.

These five principles aren’t just strategies for us—they’re the heartbeat of our business. We’re all about helping merchants connect with their customers through outstanding products and services. As we continue to grow, we aim to be in as many customer touchpoints as possible to design a bespoke customer experience because we believe each customer is unique and deserves to be rewarded.

ZAP Reservations: ZAP’s Newest Product That Will Streamline Restaurant Operations

Ready to take your food business to the next level? If you’re itching to streamline your restaurant management effortlessly, then ZAP Reservations is your golden ticket!

Freshly launched on May 2024, ZAP Reservations promises to be the game-changer you’ve been waiting for, revolutionizing how your restaurant operates and enhancing your customers’ dining experiences. This nifty tool from ZAP provides a user-friendly interface where your customers can easily reserve tables in real time, eliminating the need for cumbersome phone calls and messages. 

User-friendly Interface for Customers

Say goodbye to stress and hello to smooth sailing, as ZAP Reservations gives your customers real-time access into table availability and allows them to make reservations with just a few clicks:

1. Select “Reserve a table” on the restaurant’s website
   
   
2. Fill in the reservation details (i.e., date, time of reservation) and contact information
   
   
3. Get confirmation via email
   
   
4. Reconfirm slot via email

A Pioneering Tool in Restaurant Management

After the success of ZAP’s loyalty program and popular E-store platform, its partners were clamoring for a better way to manage reservations. Spotting a gap in the market for a reliable, local solution, ZAP stepped up to the plate, crafting ZAP Reservations to empower merchants to manage their businesses seamlessly. 

What sets it apart? Unlike other platforms, ZAP Reservations allows restaurant businesses to manage bookings directly through their own platform or website, even offering the option to sell products alongside. Its ability to monitor the maximum number of reservations, guest capacity per time slot, and confirmed availability updates across all branches make it a powerful aid to smoother dining experiences.

Smart Features for Seamless Table Management

ZAP Reservations is jam-packed with all the essential tools a savvy restaurateur needs to thrive:

1. Easy Access: Login from any compatible device to dive into the ZAP Reservations platform.
   
   
2. Real-Time Insights: Keep your finger on the pulse with live updates on table availability across all your branches.
   
   
3. Effortless Reservations: Customers can book tables seamlessly through the intuitive interface. They can adjust the number of guests, reservation times, and other details.
   
   
4. Personalized Notifications: Keep your customers in the loop with personalized updates confirming their reservation status and table readiness.
   
   
5. Manage Bookings: Restaurant staff can easily manage bookings via the comprehensive dashboard. This includes optimizing seating capacity and ensuring smooth operations.
   
   
6. Customize Branch Settings: Tailor reservation settings for each branch, including availability, timeslots, and capacity, to meet specific needs.
   
   
7. Update Bookings On-The-Go: Staff can manage bookings from any device, ensuring efficient in-store operations and exceptional service delivery.
   
   
8. Real-Time Tracking: Utilize the app’s real-time tracking feature to sort reservations by date, time, or status, optimizing workflow and operational strategy.

Ready to dive in? Signing up for ZAP Reservations is a breeze. Simply schedule a quick demo via ZAP’s website at reservation.zapestore.com or email info@zap.com.ph. Pricing plans will depend on the size of your business – but fear not, the ZAP team will work closely with you to tailor a package that fits your business like a glove.Don’t let this opportunity slip through your fingers!

Upgrade to smart seating with ZAP Reservations—sign up today and get ready to soar.

How ZAP Loyalty Helped These Companies Grow

More than becoming the Philippines’ leading loyalty and rewards platform, ZAP is proud of the solid partnerships it has built with over 1,000 companies across various industries for the past 11 years. By providing tools and services that foster genuine and lasting customer relationships, ZAP has become a cornerstone of growth and success for its partner merchants.

Making Loyalty Easy for Chatime Philippines

When Chatime Philippines, everyone’s favorite teahouse hangout, wanted to amp up its sales with a loyalty program, it wasn’t sold on the traditional loyalty card setup. They wanted something simpler and more user-friendly for both customers and staff.

Enter ZAP Loyalty, with its mobile-number integration system seamlessly integrated into Chatime’s POS terminals. The result? A whopping 80% surge in customer engagement!

“The usage rate now in some stores is as high as 80%,” says Chris Chua, Co-founder and Finance Director of Chatime Philippines. Since partnering with ZAP, their franchise has even earned recognition for being among the top three best practices among all international Chatime partners.

Unlocking New Features for the PTT Group

As the Thai oil and gas giant PTT ventured into the Philippine market, it needed a strategy to stand out from the competition. By partnering with ZAP, PTT created a unique loyalty program that offered better prices and rewards for returning customers, giving them a leg up against industry giants like Shell and Petron.

Since signing up with ZAP Loyalty, PTT saw a staggering 200% increase in customer visits and a jaw-dropping 65,754% increase in points redeemed within just two months of launching their “Blue Card” loyalty program. Plus, they gained a powerful new tool – real-time branch performance monitoring. “Some stations had such a good reception to the program that they would be the ones to take the initiative and ask us about updates regarding the loyalty cards and system,” says Jonah Angeles, Corporate Communications Manager of PTT Philippines.

Empowering F&B Partners with Innovative Tools

When the pandemic hit, and businesses faced store closures, ZAP stepped up by creating the ZAP E-Store, a fully customizable e-commerce platform tailored for food and beverage merchants. This game-changer helped restaurants of all sizes accept, fulfill, and deliver orders seamlessly.

Since its launch in 2020, F&B businesses have praised the ZAP E-Store‘s streamlined experience. The Black Bean cafe notes, “The E-Store helped us minimize the actions needed from our customers, so unlike other applications, most carts were converted to successful purchases. It helped us stay aligned in our standard of service.” 

Vito’s BBQ founders also praise the convenience brought about by ZAP’s new platform: “ZAP significantly made the process of bringing our BBQs to our customers much easier and faster.”

And the innovation doesn’t stop there. This year, F&B businesses can look forward to another pioneering tool launched by ZAP: ZAP Reservations. With this new platform, restaurants can simplify the table reservation process by allowing customers to book tables in real time.By staying in tune with changing customer needs and continually innovating, ZAP remains committed to bridging the gap between merchants and customers, driving success and growth for its partners.

Did You Know You Save 10% Cashback When You Sign Up On ZAP’s Loyalty Program?

Attention, bargain hunters! Want to snag the hottest deals and score up to 10% cashback on purchases from your favorite spots like Chatime, Nature Republic, and Kamiseta Skin Clinic? Look no further than the ZAP Loyalty Program!

What is the ZAP Loyalty Program?

The ZAP Loyalty Program lets merchants come up with unique rewards programs that incentivize customer returns and loyal patronage. Simply put, ZAP makes earning and redeeming points at all your go-to brands possible, making every purchase feel like a win-win.

How can I sign up for ZAP Loyalty?

Signing up with a ZAP-powered Loyalty Program is easy! Just swing by any of ZAP’s partner stores and sign up for their loyalty program. Whether you drop your digits, swipe a card, or make a purchase, you’re on your way to racking up rewards.

Once you’re in, you can start earning points with every buy or visit. Then, cash in those points for discounts, freebies, or other cool perks. Plus, score insider info on the latest promos and snag birthday surprises!

The best part? You can earn points whether you’re shopping online or hitting the stores, giving you even more chances to collect and redeem points.

Which Brands have a ZAP Loyalty Program?

ZAP works with over a thousand merchants across all kinds of industries, from food joints to fashion spots to wellness havens.

Hungry for deals? Chow down at spots like Vikings, Macao, Liang, Nabe, Mitasu, and Jipan. Need a retail fix? Hit up stores like Lego, Certified Calm, or Havaianas. And for some pampering, check out spas like HOO, Luminisce Skin Clinic, and Benibana Beauty Hub!

What kind of deals will I get with a ZAP Loyalty Membership?

When you sign up with ZAP, you can get up to 10% cashback on purchases at participating stores. Plus, unlock exclusive deals and coupons that’ll have you saving big on all your buys, online and off.

How do I stay in the loop on special deals?

Stay in the know by following ZAP on social media! Hit up the following pages for all the latest scoop on deals and promos:

ZAP Instagram: @poweredbyzap
ZAP Facebook: @poweredbyzap
ZAP Tiktok: @poweredbyzap
Youtube: ZAP Merchant Support
LinkedIn: ZAP Group Inc.

And don’t forget to keep tabs on your fave brands, too! Whether it’s in-store, online, or on their socials, you’ll always be in on the best deals when you’re connected with ZAP and their partner stores.Ready to start saving and scoring? Sign up for a ZAP-powered Loyalty Program today!

Charting The Course: Check Out Everything ZAP Has Planned For The Future!

Since its establishment in 2012, ZAP has strived to empower customers and businesses through its rewards and loyalty programs, and as it celebrates 11 years of supporting its partners with loyalty solutions, it has achieved and evolved into so much more.

From Humble Beginnings to Industry Innovations

The first version of ZAPtag, an open-loop loyalty program, launched in 2013 with 50 partner merchants. By the end of the year, ZAP had partnered with 230 merchants—a number that grew when it was updated to a closed-loop loyalty program, giving businesses even more control over their loyalty programs and improving customer loyalty.

However, that wouldn’t be the last time ZAP would have to adapt and innovate. In 2020, ZAP launched the ZAP E-Store in response to the pandemic when nearly all businesses shifted online. ZAP E-Store provided an e-commerce platform for businesses to sell their products and services online, which was also seamlessly integrated with the ZAP loyalty program. 

With timely moves and a merchant-first approach, ZAP has managed to stay relevant and ahead of the curve in their industry, with no plans of stopping anytime soon.

Always Looking Ahead

New Markets

As a company committed to helping businesses effectively foster relationships with their customers, ZAP is always exploring and embracing new opportunities and markets to serve. 

This year, ZAP is looking to broaden its reach by expanding outside of Metro Manila and beyond the Philippines. They will be rekindling their presence in Malaysia—once again offering new and improved services to Malaysian customers and businesses—further moving towards their goal of becoming the leader in loyalty solutions in Southeast Asia.

New Ideas

One of the new services it’ll be offering is a suite of business solutions that will help merchants get to know their customers much easier. Business owners will be able to gather insights on consumer behavior, create and launch personalized campaigns based on data, and receive feedback on their customers’ experiences. 

ZAP is also set to launch its new service and table reservation platform, ZAP Reservations, where customers can use their loyalty account to easily make reservations and businesses can efficiently stay on top of their operations. 

New Experiences 

ZAP wants to see its partner businesses grow alongside them. This is why it’s always looking for ways to enhance support and stay up-to-date on the latest innovations in technology. By boosting their A.I. efforts, ZAP will not only be improving its services; it’s also gearing up to introduce new platforms that adapt to the evolving needs of businesses and their customers. This way, it can continue to help businesses optimize their daily operations and customer relationship management.

ZAP has grown tremendously over the past 12 years, but it’s just getting started. ZAP envisions itself growing into an all-in-one, end-to-end platform that captures every interaction from the moment a customer encounters a business to the moment they come back. With 2,000 brands and 4 million users and counting, ZAP remains committed to continuously supporting and delivering loyalty solutions to its partners for years to come; this unwavering dedication is what keeps ZAP going.

Why ZAP Is the Best Loyalty Program for Your Business

Creating a successful loyalty program to boost your business can feel like a daunting task. Thankfully, ZAP’s Loyalty Program has got you covered, offering everything you need to engage your customers effectively and build lasting relationships.

Find out why ZAP is the go-to choice for local businesses, both big and small. 

1. Easy Integration for Your Customers

ZAP makes setting up and managing a fully branded loyalty program effortless. You can choose from four integration options—mobile numbers, loyalty cards, POS systems, or a Shopify widget—making it simple for your customers to earn and redeem points.

Behind the scenes, ZAP’s platform handles everything, giving you access to a detailed customer database, real-time analytics, and customizable features. With ZAP, keeping track of customer behavior, launching targeted campaigns, and rewarding loyal customers becomes a breeze, driving repeat business and building brand loyalty.

2. Tailored Rewards for Your Audience

A standout feature of ZAP is its customizable rewards programs. You can tweak point systems based on customer spending or visits, create special perks for VIP customers, offer unlimited digital coupons, run birthday promotions, and even send automated reminders to non-returning customers.

Simply put, ZAP’s flexible rewards system lets you tailor incentives to suit your unique audience, enhancing overall customer satisfaction.

3. Seamless Integration with Your Brand

Unlike generic loyalty programs, ZAP puts your brand front and center. It seamlessly integrates with your existing business platforms, including apps, websites, and POS systems, ensuring a consistent brand experience across all touchpoints.

4. Fully-loaded Loyalty Program Features

When you opt for ZAP’s Loyalty Program,  you gain access to a comprehensive suite of features:

• Fully Branded Program: Your brand takes center stage, with ZAP handling everything behind the scenes.
• Customizable Mechanics: Flexible points program based on customer spend or customer visits. 
• Customer Database: ZAP provides an easy way to know your customers’ gender, birthday, city, spending, and behavior data. 
• Real-Time Analytics: See everything as it happens in your online dashboard 
• Multi-tiered Membership: Create different levels for your VIPs and give them special perks. 
• Digital Coupons: Launch unlimited digital coupons for your customers.
• Customer Top-Up: Allow customers to fund their accounts with prepaid top-ups. 
• Birthday Promotions: Delight members and get them to visit you on their birthday. 
• Automated Non-Visit Reminders: ZAP automatically reminds non-returning customers to come back and track returns.
• SMS Broadcast Tool: Reach out to all your members through SMS.
• On-Field Engagement: Bring your loyalty program to events, pop-up stores, and deliveries.
• SKU Tracking: Identify what each customer purchased. 
• Import Current Members
• Integration with App, Website, and POS: Integrate your in-store loyalty program with your website or app. You can also integrate with any Windows POS at zero cost from your POS provider. 
• Account Management Support: Premium support includes in-store setup, training, and marketing assistance. 

5. Flexible Pricing Plans

ZAP offers customizable packages tailored to businesses of all sizes. Pricing is based on factors like the number of locations and desired features. Packages typically include access to the ZAP Loyalty Program, real-time analytics, and integration with apps, websites, and POS systems. Additional add-ons such as ZAP Survey, ZAP Loyalty Consumer App, ZAP Loyalty Cards, and ZAP Catalog are available at extra costs.

How to Get Started with ZAP Loyalty

Ready to take your business to the next level with the best loyalty program on the market? Schedule a demo or consultation on ZAP’s website at www.zap.com.ph or email at info@zap.com.ph. 

The ZAP team will work closely with you to understand your needs and create a customized package that aligns with your goals.

Once everything is finalized, you’ll be onboarded onto the ZAP platform, where you can start creating your fully branded loyalty program with the support of ZAP’s account management team.

Don’t miss out on the opportunity to elevate your business with ZAP Loyalty—sign up today!

Forging Partnerships, Fostering Success: The Role of Merchant Collaborations in ZAP’s Evolution

Since its launch in March 2013, the ZAP Loyalty Program has been on a meteoric rise, becoming the Philippines’ best customer rewards and loyalty platform. At the heart of its success are its deep-rooted relationships with over 1,000 partner merchants.

ZAP isn’t just about transactions; it’s about forging bonds across diverse sectors, offering tailor-made loyalty programs for every business, no matter the size.

By seamlessly integrating with existing business setups – such as POS systems, websites, and apps – and offering hands-on assistance, ZAP guarantees merchants a hassle-free onboarding experience. And it doesn’t stop there. ZAP teams up with merchants to understand their goals and objectives and craft solutions that keep customers engaged and eager to return.

Merchant Advantages with ZAP

Merchants aren’t just signing up; they’re unlocking a treasure trove of benefits. Firstly, ZAP’s loyalty program helps merchants build a deep understanding of their customers, cultivating stronger connections and driving repeat business. “With ZAP coming into the picture, we’re more able to build our consumer’s profile, and from the data, we can see the customers come back again and again, so we really see their loyalty to the brand being built up,” shares one of ZAP’s retail partners, Nature Republic.

Secondly, ZAP provides valuable insights into customer behavior, empowering merchants to tweak their offerings in real-time to better serve their audience. The owners of House of Lasagna attests to this: “ZAP’s tools on loyalty, customer analytics, and promotions provided us additional insights to deliver our No. 1 Lasagnas to more customers.”

On top of that, ZAP’s seamless integration makes operations a breeze, boosting efficiency and overall business performance.

ZAP’s Growing Merchant Network

ZAP’s journey to the top has been fueled by its merchant partnerships, which have broadened its reach and supercharged its value. By working with businesses across different industries, ZAP has not only expanded its offerings but also strengthened its foothold in the market. Plus, these partnerships are a win-win: ZAP’s innovations help merchants attract and retain customers, while merchant feedback fuels product improvements.

A Mutually Beneficial Relationship

ZAP’s commitment to its partners goes beyond mere lip service; it’s in action every step of the way. From personalized support to constantly evolving solutions based on partner input, ZAP ensures both sides thrive. Plus, transparency and open communication lay the groundwork for trust and shared success.

Overcoming Challenges Together

When the going gets tough, ZAP doesn’t shy away. During the pandemic, they stood shoulder to shoulder with partners, offering bespoke solutions to navigate choppy waters. Manila’s beloved bakery and sweets shop, Sugarhouse, shares, “You know what saved us during the first two months of the lockdown? It was ZAP. We just kept text-blasting our customers, and the response was amazing. It’s really easy using the ZAP Loyalty platform!”

ZAP also helped pivot businesses online by creating the E-Store. Designed for F&B merchants, the ZAP E-Store offers a fully customizable e-commerce website that helps accept, fulfill, and deliver customer orders via a delivery app integration.

Innovative Tools for Partner Success

ZAP doesn’t just keep up with the times; it stays ahead of the curve. Tools like ZAP Reservations are game-changers, giving customers real-time access to table bookings and helping restaurants optimize their operations.

Expanding Horizons

The future looks bright for ZAP as it sets its sights on new horizons. With plans to diversify its merchant network across various industries, such as healthcare, government, beauty, and wellness, ZAP aims to cater to a wider range of consumer needs while staying true to its flexible and customizable approach. Armed with emerging technologies and strategic partnerships, ZAP is poised to lead the charge into the future of customer loyalty.

Here’s How ZAP Loyalty Reshaped Philippine Consumption over 11 Years

For over a decade, ZAP has been more than just a rewards platform; it’s been a trusted ally for local businesses on their journey to financial success and sustainable growth. By offering powerful customer analytics and seamless integration, ZAP has empowered merchants to improve their products and offerings and, in turn, build meaningful and lasting connections with their customers. Let’s dive into how ZAP has transformed the way Filipinos shop, dine, and unwind!

Making Loyalty Simple and Accessible

Before ZAP entered the scene in 2013, loyalty programs were mainly reserved for big retailers, leaving smaller businesses out of the loop. Customers were bogged down with multiple loyalty cards and tedious paperwork just to earn a few points. 

ZAP revolutionized the rewards experience by introducing a mobile number registration system. This system makes it more convenient for customers to join loyalty programs without the hassle of app downloads or numerous forms. With user-friendly interfaces, both businesses and customers can enjoy a smooth experience, fostering greater satisfaction and loyalty.

​​Fostering Brand Loyalty and Repeat Business

ZAP’s customizable rewards programs and automated marketing tools have elevated customer engagement and loyalty across businesses of all sizes. Customers now actively seek out food and retail establishments where they can earn and redeem rewards, driving foot traffic and repeat purchases. Cashbacks and exclusive promos further incentivize customers, while personalized notifications and targeted campaigns keep them coming back for more.

A Shift to Online Shopping

When the pandemic forced businesses to close their physical stores, ZAP was quick to adapt. With the ZAP E-Store, F&B merchants could accept and process orders through a personalized e-commerce website. Thanks to a Grab and MrSpeedy integration, businesses could also offer immediate or scheduled delivery of orders. With this simple online ordering system, customers could enjoy their favorite treats from the safety and comfort of their homes. 

The E-Store’s cost-effective and easy-to-use platform encouraged ZAP’s partner merchants to fully embrace online entrepreneurship. By building a unique online presence, they not only stayed afloat in challenging times but also widened their customer reach. Plus, integrating ZAP’s signature loyalty program into the E-Store further boosted sales, allowing shoppers to continue enjoying special freebies and discounts.  

Elevating the Customer Experience

As businesses started reopening their shops post-pandemic, ZAP continued to innovate. The introduction of ZAP Reservations in 2024 simplified the dining experience, offering a user-friendly interface where customers can effortlessly reserve tables minus the cumbersome phone calls. By providing real-time insights into table availability, customers can select the perfect time for their visit, ensuring a stress-free dining experience.

Looking to the Future

With plans to expand into new markets and enhance its loyalty program, ZAP is committed to staying ahead of the curve. By leveraging emerging technologies like AI, ZAP aims to deliver even more personalized experiences for both customers and merchants.By continuously evolving and adapting to changing consumer needs, ZAP has become an indispensable partner for businesses looking to thrive in the digital age. As it looks toward the future, ZAP remains dedicated to driving meaningful engagement and fostering lasting relationships between local businesses and their customers.