More than becoming the Philippines’ leading loyalty and rewards platform, ZAP is proud of the solid partnerships it has built with over 1,000 companies across various industries for the past 11 years. By providing tools and services that foster genuine and lasting customer relationships, ZAP has become a cornerstone of growth and success for its partner merchants.
Making Loyalty Easy for Chatime Philippines
When Chatime Philippines, everyone’s favorite teahouse hangout, wanted to amp up its sales with a loyalty program, it wasn’t sold on the traditional loyalty card setup. They wanted something simpler and more user-friendly for both customers and staff.
Enter ZAP Loyalty, with its mobile-number integration system seamlessly integrated into Chatime’s POS terminals. The result? A whopping 80% surge in customer engagement!
“The usage rate now in some stores is as high as 80%,” says Chris Chua, Co-founder and Finance Director of Chatime Philippines. Since partnering with ZAP, their franchise has even earned recognition for being among the top three best practices among all international Chatime partners.
Unlocking New Features for the PTT Group
As the Thai oil and gas giant PTT ventured into the Philippine market, it needed a strategy to stand out from the competition. By partnering with ZAP, PTT created a unique loyalty program that offered better prices and rewards for returning customers, giving them a leg up against industry giants like Shell and Petron.
Since signing up with ZAP Loyalty, PTT saw a staggering 200% increase in customer visits and a jaw-dropping 65,754% increase in points redeemed within just two months of launching their “Blue Card” loyalty program. Plus, they gained a powerful new tool – real-time branch performance monitoring. “Some stations had such a good reception to the program that they would be the ones to take the initiative and ask us about updates regarding the loyalty cards and system,” says Jonah Angeles, Corporate Communications Manager of PTT Philippines.
Empowering F&B Partners with Innovative Tools
When the pandemic hit, and businesses faced store closures, ZAP stepped up by creating the ZAP E-Store, a fully customizable e-commerce platform tailored for food and beverage merchants. This game-changer helped restaurants of all sizes accept, fulfill, and deliver orders seamlessly.
Since its launch in 2020, F&B businesses have praised the ZAP E-Store‘s streamlined experience. The Black Bean cafe notes, “The E-Store helped us minimize the actions needed from our customers, so unlike other applications, most carts were converted to successful purchases. It helped us stay aligned in our standard of service.”
Vito’s BBQ founders also praise the convenience brought about by ZAP’s new platform: “ZAP significantly made the process of bringing our BBQs to our customers much easier and faster.”
And the innovation doesn’t stop there. This year, F&B businesses can look forward to another pioneering tool launched by ZAP: ZAP Reservations. With this new platform, restaurants can simplify the table reservation process by allowing customers to book tables in real time.By staying in tune with changing customer needs and continually innovating, ZAP remains committed to bridging the gap between merchants and customers, driving success and growth for its partners.
